Use Case · Voice & Chat
Every booking taken, even mid-service.
The phone and the website answered in your venue's voice. The diary checked, the details taken, the allergy noted, the table booked and confirmed, while your team stays on the floor.
The problem
The phone rings when no one can pick it up.
Mid-service the floor is flat out, so the phone rings and rings. The guest after a table on Friday hangs up and rings the place down the road. The booking you never took is the cover you never filled.
Friday · 19:48
- Missed Table for six, Friday
- Missed Booking change
- Missed "Are you fully booked?"
- Voicemail No message left
How Sorino.Ai handles it
It answers, checks the diary, and books it.
Sorino answers in your venue's voice, checks live availability, takes the name, number and party size, notes any allergy for the kitchen, and confirms the table by text. You get a clean record of every booking it took.
The transcript
A table for six on Friday, booked on the call.
- Sorino.AiGood evening, thanks for calling The Copper Table. How can I help?
- CallerHiya, have you got a table for six this Friday around eight?
- Sorino.AiLet me check the diary for Friday evening. One moment. I can do six at quarter past eight, or half eight if you'd prefer a little later. Which suits?
- CallerQuarter past eight is great.
- Sorino.AiLovely. Can I take a name and a contact number to hold the table?
- CallerIt's Dani, oh seven seven double-oh, nine hundred, one four five. One of the group has a nut allergy, is that okay?
- Sorino.AiAbsolutely. I'll note the nut allergy on the booking so the kitchen sees it, and the team can talk you through the options on the night. So that's six guests, Friday at quarter past eight, under Dani. I'll send a text to confirm now.
- CallerPerfect, thank you.
- Sorino.AiYou're all booked. We'll see you Friday. Thanks for calling The Copper Table.
Get started
Stop losing the bookings you can't get to.
Hear Sorino take a booking on your own venue, or book a short call and we'll point it at the line that costs you the most covers.