Use Case · Voice & Chat
The after-hours caller, booked by morning.
Most people decide where to eat after you've shut. Sorino answers when you're closed or flat out, takes the booking, and has the confirmation sent before anyone's back at the pass.
The problem
After close, the bookings go to voicemail.
The evening rush is exactly when people choose where to eat, and exactly when no one can answer. The call goes to voicemail, the caller doesn't leave one, and the table goes to whoever picked up.
After close · 22:10
- Missed Birthday for ten
- Missed "Open Monday?"
- Missed Booking for two
- Voicemail No callback
How Sorino.Ai handles it
It picks up when you can't.
Sorino answers after hours in your venue's voice, checks the diary, takes the name, number, date and party size, and confirms by text. The booking is in the book before you open up.
The transcript
A birthday for ten, booked after closing.
- Sorino.AiGood evening, you've reached The Copper Table. We're closed for the night, but I can help you book or answer a question. What can I do for you?
- CallerOh brilliant, I didn't expect anyone. I'm trying to book a birthday dinner for next Saturday.
- Sorino.AiHappy to help with that. How many guests will it be, and roughly what time?
- CallerAbout ten of us, around seven.
- Sorino.AiLet me check next Saturday for a table of ten. One moment. I can seat ten at seven o'clock. Shall I hold that for you?
- CallerYes please.
- Sorino.AiCan I take a name and a mobile number for the booking?
- CallerSam Whitfield, oh seven seven double-oh, nine hundred, one six two.
- Sorino.AiThank you, Sam. That's ten guests next Saturday at seven, for a birthday. I'll add a note so we can make a little fuss of it. You'll get a text confirmation shortly.
- CallerAmazing, thanks so much.
- Sorino.AiMy pleasure. We'll see you next Saturday. Goodnight.
Get started
Never miss the booking that comes in after close.
Hear Sorino answer an after-hours call on your own venue, or book a short call and we'll cover the hours you can't.