Every call answered in seconds.
Bookings taken, questions answered, big enquiries captured, day or night. No voicemail.
AI agents for bars, pubs and venues
Every booking answered, even when the floor is rammed.
Sorino answers your calls, DMs and emails in your venue's voice, books the table, and never sleeps.
Enter your venue's website address and hear Sorino answer live, built around your own menu and tables.
- Answers in seconds, day or night
- Books the table, notes the allergy
- Trained on your own menu and voice
The solution
One agent on every channel, run from your own booking stack.
Sorino answers voice, chat, email and social from one knowledge base, wired into the systems you already run, with the whole front-of-house in one view.
Website and WhatsApp, always on.
Answers menu and availability questions and books the table while the guest is still deciding.
The inbox, cleared by morning.
Confirmations sent, function enquiries replied to fast, the booking mail sorted from the noise.
DMs and reviews, never missed.
Instagram and Facebook messages answered before the lead goes cold, mentions caught.
Plugged into your booking stack.
Reads and updates your reservation system, till and customer records, so every answer comes from what's actually in your systems.
Every channel, one view.
Calls, bookings, DMs, no-shows and reviews, with analytics and human handoff in one place.
Use case · Voice & Chat
A table for six on Friday, booked on the call.
The phone rings mid-service. The Voice agent checks the diary, takes the name and number, notes a nut allergy, and books the table, while your team stays on the floor.
From the call
Sorino: Good evening, thanks for calling The Copper Table. How can I help?
Caller: Hiya, have you got a table for six this Friday around eight?
Sorino: Let me check the diary for Friday. One moment. Yes, I can do six at quarter past eight. Can I take a name and number to hold it?
Read the rest of the call
Caller: Sure, it's Dani, 07700 900145. One of us has a nut allergy, is that alright?
Sorino: Noted on the booking so the kitchen sees it. We can talk through the nut-free options when you're in. You're booked, six guests, Friday at quarter past eight, under Dani. I'll text the confirmation now.
Caller: Brilliant, thanks.
Sorino: Anything else I can help with while you're on the line?
Caller: No, that's it. Cheers.
Hear a sample call.
A sample call: a Friday table for six taken, the allergy noted, the booking confirmed. Caller on the line, the agent in your venue's voice.
Hear it happen · sample call
0:00/0:00
In production today
In their words, not ours.
Nightcap runs Sorino across all 44 of its venues. Here's what it changed for them.
"Voice and chat now run across all 44 venues, each one handling its own venue's questions and taking bookings. The dashboard pulls the outcomes from every channel into one place, so we finally see what's landing right across the group."
NightcapMulti-venue bar group
Get started
Talk to your AI agent today. Your AI workspace is ready in minutes.
Your AI agent starts by understanding your website, so you can begin talking or chatting with it straight away. Add your own drinks menus, event packages, booking policies and knowledge base to sharpen its answers. Then connect your email so it can understand, categorise and help manage customer enquiries, all from a single AI workspace.
To connect with the software you already use, such as your booking and EPOS systems, our team will configure the required integrations. That typically takes 2 to 6 weeks, depending on your requirements.
You can start on your own in minutes. The deeper integrations begin with a chat.
Step 01
An initial chat
A relaxed call about your guests, your channels, and the booking systems the agent plugs into.
Step 02
We tailor Sorino
Trained on your menu, allergens and policies, shaped to your venue's voice across voice, email, chat and social.
Step 03
Go live
Sorino handles real bookings and questions on every channel, with you in control of what it escalates.
Step 04
Refine as you grow
We watch the analytics and call logs with you and fine-tune, so it keeps getting sharper every service.
The knowledge base
One source of truth, loaded with how your venue runs.
Every answer is grounded in your own menu, allergens, hours and booking policy. Consistent across channels, drawn from source, never improvised. So an allergen answer is right every time.
Loaded with your venueKnowledge Base
- Feeds Voice
- Feeds Email
- Feeds Chat
- Feeds Social
Phase 01 · Filling tables
Before the guest arrives, the knowledge base is already answering the question and locking in the booking.
Bookings & availability
Takes reservations and tells guests what's free tonight, on the phone, the website and WhatsApp.
Large groups & private hire
Captures party size, date and dietary needs so the high-value enquiry never slips away.
After-hours enquiries
Answers calls and messages when you're shut or rammed, and captures the booking for the morning.
Phase 02 · Running service
On the day, it keeps the questions and changes off the floor, without pulling staff off a table.
Menu & allergen answers
Gives consistent, written allergen and dietary answers from your own menu, aligned with Food Standards Agency best practice.
Changes & confirmations
Handles amendments and special requests, and sends reminders that quietly cut your no-shows.
Phase 03 · Keeping them coming back
After the visit, it protects your reputation and brings guests back through the door.
Reviews & reputation
Flags and helps reply to Google and social reviews, so no feedback sits unanswered for days.
Re-booking & events
Answers "what's on", takes event sign-ups, and nudges happy guests to book their next table.
Four channels
The same source of truth, everywhere your guests reach you.
One agent, one set of answers, across every call, email, website visitor and message.
Channel 01
Voice
Most venues start hereAnswers the phone when the floor is rammed: books the table, takes the party, never lets a call ring out.
Channel 02Email
Handles booking confirmations, function enquiries and pre-arrival questions without the inbox pile-up.
Channel 03
Chat
Qualifies the website or WhatsApp enquiry while the guest is still deciding, and books them in.
Channel 04
Social
Catches the Instagram and Facebook DM before it goes cold, and answers the mention before it's a missed table.
Why it holds up
Built to be trusted with your venue's name.
It runs on your knowledge, in your voice, alongside the systems you already use.
It knows your menu
Grounded in your own menu and allergens, it answers from your own source. Allergen answers stay right, aligned with Food Standards Agency best practice.
It sounds like your venue
Trained on your words and your welcome. Warm, on-brand, and unmistakably yours.
It sits alongside your stack
Works with your reservation system, till and phone line. Nothing to rip out, no new app for your team to learn.
You stay in control
You set what it answers and what it escalates. A real person is always one clean handoff away.
Start
Decide where your first agent goes to work.
Bring the part of service that eats the most time, the phone, the inbox or the DMs. We'll show you where an agent earns its place first.
Enter your venue's website address and hear Sorino answer live, built around your own menu and tables.